Privacy policy

This Privacy policy explains how Shaynen.com, operated by MOTIME Distribution, collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).

We take your privacy seriously and process personal data only when necessary and lawful.

1. Controller

Shaynen.com
Operated by MOTIME Distribution

Registered in Amsterdam, The Netherlands
Chamber of Commerce (KvK): 76740676
VAT number: NL003114149B09

📧 Email: hallo@shaynen.com

2. Personal data we collect

We may collect and process the following personal data:

a) Data you provide directly

  1. Name
  2. Billing and shipping address
  3. Email address
  4. Phone number
  5. Payment details (processed via payment providers)

b) Data collected automatically

  1. IP address
  2. Device and browser information
  3. Website usage data
  4. Cookies and similar technologies

3. Purposes of data processing

We process personal data for the following purposes:

  1. Processing and delivering orders
  2. Handling payments and refunds
  3. Providing customer service
  4. Managing returns and warranty claims
  5. Fulfilling legal and administrative obligations
  6. Improving our website and services
  7. Marketing and advertising (only with consent where required)

4. Legal basis for processing

Personal data is processed based on one or more of the following legal grounds:

  1. Performance of a contract (order processing, delivery)
  2. Legal obligation (tax and accounting laws)
  3. Legitimate interest (fraud prevention, service improvement)
  4. Consent (cookies, marketing, analytics where applicable)

5. Cookies & Tracking technologies

We use cookies and similar technologies to ensure proper website functionality, analyze usage, and improve advertising relevance.

Types of cookies used:

  1. Necessary cookies – required for basic website functions
  2. Analytical cookies – website performance and analytics
  3. Marketing cookies – advertising and remarketing

Where required by law, cookies are placed only after consent has been given via our cookie banner.

You may withdraw or change your consent at any time via the cookie settings.

6. Google services

We may use the following Google services:

  1. Google Analytics 4 (GA4) – for website analytics
  2. Google Ads – for advertising and conversion measurement

These services may process anonymized or aggregated data.
IP anonymization is applied where required.

Google data processing is subject to Google’s own privacy policies.

7. Sharing of personal data

We share personal data only when necessary and only with trusted third parties, including:

  1. Payment service providers (e.g. PayPal, Klarna, credit card processors)
  2. Logistics and shipping partners
  3. IT and hosting providers (including Shopify)
  4. Accounting and administrative service providers

We do not sell personal data to third parties.

8. International data transfers

Some service providers may process data outside the European Economic Area (EEA).
Where applicable, appropriate safeguards are used, such as:

  1. EU Standard Contractual Clauses (SCCs)
  2. Adequacy decisions by the European Commission

9. Data retention

Personal data is retained only as long as necessary:

  1. Order and invoice data: according to legal retention periods
  2. Customer accounts: until deleted by the user
  3. Marketing data: until consent is withdrawn

10. Your rights

Under the GDPR, you have the right to:

  1. Access your personal data
  2. Correct inaccurate data
  3. Request deletion of your data
  4. Restrict or object to processing
  5. Withdraw consent at any time
  6. Data portability

Requests can be submitted via hallo@shaynen.com.

11. Data security

We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

Our website uses SSL encryption (HTTPS).

12. Complaints

If you believe that your data is being processed unlawfully, you have the right to file a complaint with the relevant supervisory authority.

For EU residents, this is the data protection authority in your country of residence.

13. Changes to this privacy policy

We reserve the right to update this Privacy Policy.
The most current version will always be available on our website.

14. Contact

For questions about this Privacy Policy or data protection matters, please contact:

📧 hallo@shaynen.com