Shipping policy

This shipping policy explains how orders placed on Shaynen.com are processed, shipped, and delivered.

1. Shipping destinations

We currently ship to selected countries within the European Union.
Available shipping destinations are shown during checkout.

2. Shipping options

We offer two shipping methods, which can be selected during checkout. Shipping costs are displayed clearly before payment.

1. Standard shipping (Uninsured)

  • Estimated delivery time: 5–7 business days
  • Shipment is not insured
  • Lower shipping cost

This option is suitable for customers who prioritize cost over speed and insurance.

2. Express shipping (Insured)

  • Estimated delivery time: 2 business days
  • Shipment is fully insured
  • Recommended for higher-value orders

With insured shipping, the risk of loss or damage remains with us until delivery.

3. Order processing

  • Orders are processed after payment has been received
  • Order details are transmitted daily in the morning to our supplier
  • Our supplier handles picking, packing, and dispatch

Orders placed on weekends or public holidays are processed on the next business day.

4. Delivery times

Delivery times are estimates and may vary depending on:

  • destination country
  • carrier performance
  • public holidays or unforeseen circumstances

Delays caused by carriers or third parties do not entitle customers to compensation or cancellation, unless required by law.

5. Shipping costs

Shipping costs:

  • are calculated and displayed during checkout
  • depend on the selected shipping method and destination

No hidden fees apply.

6. Transfer of risk

  • Insured shipping: risk remains with us until the order is delivered
  • Uninsured shipping: risk transfers to the customer once the parcel is handed over to the carrier

Customers selecting uninsured shipping accept this allocation of risk.

7. Failed or refused deliveries

If a delivery cannot be completed due to:

  • incorrect address details
  • refusal to accept the shipment
  • failure to collect the parcel

we reserve the right to charge additional shipping costs or cancel the order, in accordance with applicable law.

8. Damaged or lost shipments

Damaged deliveries

If your order arrives with visible damage:

  • report this to the carrier immediately
  • contact us within 3 calendar days

This does not affect your statutory consumer rights.

Lost shipments

  • Insured shipping: we will investigate and provide a replacement or refund
  • Uninsured shipping: loss after handover to the carrier is the customer’s responsibility

9. Tracking information

Where available, tracking information will be provided via email once the order has been shipped.

10. Contact

If you have questions about shipping or delivery, please contact us:

📧 hallo@shaynen.com

We aim to respond within 1–2 business days.